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You have decided to rent a car for your next vacation? It’s a great solution! You will be able to choose a vehicle that you like and that meets very precisely your criteria. And you can travel safely: the rental cars are new and offer the latest equipment in terms of comfort and handling. But it is not always easy to see clearly all the offers that are found and your budget is not unlimited! Here are some tips to follow to make the right choice.

How to choose your rental car for the holidays?

Take the time to properly assess your needs:

How many will you be ? Number of passengers during the trip but also during the holidays
How many suitcases will you take away? Will you have material to transport?
How many kilometers will you make? (Go to Google map or Mappy to evaluate these km)
On site, will you have a parking? How big will it be?
Remember: it is by asking the right questions that you will better define the type of vehicle you need.

Choose your car category according to your needs:

You will not have the same needs if you go to 2 or with children, even if you are only 2 hours away from your vacation spot or if you have to cross France! Between a city car, a sedan or a minivan, you need to choose the car best suited to your project!

Then compare the prices by following these 3 rules:

Base on equivalent vehicles
Select the same equipment (GPS, air conditioning, child seat etc),
the same contract options (limited or unlimited mileage, insurance extensions etc.)
the same rental dates
Warning: Do not rely on the rate per day, it is a call price that can easily double once you have added all the options you want! Also note that during holidays, prices are generally higher.

Where to rent a car for holidays?

You have the choice between major international networks, local rental agencies and car manufacturers, advantages and disadvantages:

Major retailers (Hertz, Sixt, Avis)

Present in airports all over the world.
To favor for a trip abroad.
Warning: Rates can go up during holidays.

Local agencies (Mauritius Car Hire):

Attractive rates and a close customer relationship.
Obligation to withdraw and return the vehicle in the same agency.
Attention: these agencies have more traditional opening hours, make arrangements to return the vehicle on time!
An offer well suited to vacation rentals or weekends
Stable rates regardless of the time of year.
The guarantee of having the exact vehicle you have booked.
Attention: car manufacturers also have shorter opening hours.

Our advice: Book directly on the websites of the renters! You can compare prices more easily, check the availability of cars and benefit from a discount of at least 5% on the overall price of your rental! Do not forget to check the cancellation conditions which are often paid on the internet.

Are you ready to rent a car to go on holiday? You already imagine yourself on the road, counting the kilometers that separate you from your destination … But before booking your vehicle, take note of these few tips, synonymous with economy and peace of mind!

Tip 1: Collect the required documents before going to the agency

First of all, to be able to rent a car for the holidays, you will need to provide some documents such as:

  • your ID
  • driving licenses (yours and the driver’s license if you take this option)
  • a recent proof of address
  • the credit card used to pay online (if you booked through the internet)
  • Your passport if you are a non-citizen
    Good To know: you must be at least 21 years old and holding a driving license for 12 months (often even for more than 24 months) to be able to rent a vehicle.

Please note: Your credit card must have a balance of at least the amount of the deposit. If necessary, do not hesitate to ask your bank to adapt the ceiling on the use of your credit card so as not to be blocked for your subsequent holiday expenses.

 Tip 2: Choose your credit card carefully

Most rental companies will charge you with your credit card. Take the opportunity to check that you do not already have some insurance included in your credit card contract to avoid having to pay twice for the same service!

if you have a Gold, Premium or Platinum credit card: use it to pay for the rental, declaring the owner of the card as the main driver. This type of card offers a really interesting insurance cover that limits the financial risks for you in case of accident or scratches and saves you from having to purchase additional insurance options!

Tip 3: Find the proper insurances for your holiday car rental

The basic lease agreements allow you, of course, to be covered for the main risks such as:

  • Theft insurance
  • Insurance against damage
  • Insurance for persons transported
  • But beyond these insurances included, the renters will offer several extensions of guarantees … and it is not always easy to distinguish the usefulness of the superfluous.

Tip 4: Take the time to take stock of the vehicle at departure

The rental company is obliged to mention the condition of the vehicle in the rental contract, take the time to read it in detail!

check the mileage: does it correspond to what is mentioned in the inventory?
is the fuel full? If not, check that the level of the gauge is well specified.
go around the vehicle and check that all visible damage, scratches, bumps etc are well mentioned in the inventory. Do not forget to check the condition of the rims
try the wipers, turn signals, before leaving, to check that they work properly.
NB: if these elements are not specified in the inventory, the rental company can hold you responsible for this damage and charge you.

Good idea: Feel free to take pictures or short videos of the vehicle.

Tip 5: Take into account the entire rental budget of a holiday car

The prices posted for car rental are basic rates. If you wish to add certain services, you may incur additional costs, for example:

  • complementary equipment: child seat, snow tires, roof bar, GPS …
  • Warranty extensions: As we have seen above, you can subscribe to certain warranty extensions, but beware of the extra cost!
  • additional driver option: some renters will charge you an extra fee if you decide to add an extra driver to rent your vehicle.

Our advice: By renting on the internet, you will benefit from cheaper rates than in the agency, however please consult the cancellation conditions and associated fees. An experienced vacationer is worth two!

To rent with confidence the car you need to take the road of your holidays, contact Mauritius Car Hire and benefit from the experience and know-how of a renowned dealer!

It’s hard to know what to look for before signing a car rental contract … Are you afraid of forgetting something, of not understanding everything, of not being well covered? Follow the guide and take the road with confidence!

Which mentions must appear in your car rental contract?

The car rental contract

It is a contractual document that defines the general conditions, the duration and the cost of the lease. It is written in 2 copies: 1 for the rental company and the other for you, to keep preciously!

First, take the time to carefully read your car rental contract. The following information must appear on this document:

  • the name of the rental company and its address.
  • your name, surname, place and date of birth, your address and your driver’s license number.
  • the make, type, registration number and mileage displayed on the rented vehicle’s meter.
  • the date, place and time of the provision and return of the vehicle.
  • all the elements making up the total price of the rental of your car: basic price, options, insurance, guarantee, franchise …

The inventory of the vehicle

The inventory can be included in your rental agreement. This document must be signed by the rental company and by you and report all visible defects of the car you are going to rent: scratches on the bodywork, impacts, damaged items … It must also specify the mileage on the meter and the level from the fuel tank to the start!

General rental conditions

They are usually the subject of a separate document. They must specify the rights and obligations of both parties: your responsibility in case of disaster, the guarantees and insurances included and options, exclusions etc.

Insurance included in a car rental agreement

As with your own car, the insurance included in your rental agreement covers you in the event of an accident or damage to the vehicle. But beware, it only concerns these points in particular …

Compulsory insurance

The price of a car rental always includes third-party liability: this insurance covers material damage and bodily damage you could cause to third parties.
Damages incurred by the vehicle during the rental will be your responsibility within the limit of the deductible set in the contract, except of course if they were caused by a third party.

Supplementary insurances

Bills in addition to the base rate, they are often offered by rental companies. They can cover theft and vandalism, damage to personal belongings of passengers, lump sum compensation in case of bodily injury … The extension of warranty damage you will avoid for example to pay the costs inherent in the scratches that you can cause on the vehicle.

Insurance exclusions

Before signing, take the time to ask questions to your lessor (or read carefully the exclusion cases in the TOS) to know exactly what do not understand insurance. The exclusion cases are numerous and concern most of the time the accidents without third identified, the damage caused by a bad use of the vehicle, the non cover in case of theft if you did not make complaint, the driving by a driver not registered in the contract.

What do CDW, PAI mean?

The CDW warranty for Collision Damage Waiver allows you to reduce the amount of the deductible. This option usually costs 15 to 25 euros per rental day depending on the type of vehicle.

Our advice: it is an excellent solution to reduce your liability for damage to the vehicle. But if you have a “prestige” bank card, you may already be covered without knowing it.

The Personal Accident and Baggage Insurance PAI guarantee guarantees the bodily injury of the driver and his passengers. It will cost you about 5 euros a day if you subscribe to this option.

Franchise, how does it work?

The deductible is the part of the damage that is not covered by the insurance if you are responsible for a claim. You will therefore pay this amount, in whole or in part, to the rental company in the event of a claim. For information, in case of damage, the deductible is between 700 and 3,000 euros. In case of theft, between 3,000 and 10,000 euros. These amounts vary according to the type of vehicle.

As mentioned above to reduce this deductible amount, you can take out the CDW (franchise buyback) guarantee to pay your rental with a prestige bank card.

And to rent peacefully, contact Mauritius Car Hire and take the road of your desires! Discover our range of vehicles for hire and let yourself be guided by our team of specialists.

Damages on the car you rented, scratches on the vehicle, what are the direct consequences on your wallet? Can the rental agency retain the entire deposit? Will you have additional fees to pay? A quick tour of the question in a few essential points.

1) Stripes on a rental car: before or after the departure of the agency

Case #1: you notice scratches on the vehicle when it is taken in hand

Any scratches must be mentioned on the contract before leaving the agency, at the risk of bearing the responsibility at the time of the return.

– The day of the withdrawal be vigilant, scan the slightest trace on the body of the car, made the turn and observe it as scrupulously as if you intended to buy it!

– Take the time to take some pictures of the outside parts of the car without forgetting the rims!

Case #2: the bodywork was scratched during the rental

Be aware that damage to the vehicle during the rental is your responsibility.

– If you had a collision with another vehicle, be careful, write down the accident report carefully. It is the insurance of the responsible driver that will pay the repair costs.

– If no third party is identified: you will be held responsible for the scratches and their repair. You will then be required to pay the repair costs up to the amount of the deductible. If the repair costs are higher than the deductible, the insurance will cover the difference.

 

 2) The different types of scratches on a rental car

Case #1: “I slightly scratched the vehicle”.

In this case, if the repair costs are less than the amount of the deductible, it will be up to you to honor them.

Case # 2: “I made significant scratches on the rental car”.

In this case, if the repair costs are higher than the deductible amount: you will have to pay the total amount of the deductible. The damage allowance is usually between € 700 and € 3,000 depending on the type of vehicle. Beyond this amount, the insurer will take over.

Case #3: “I damaged the underbody or roof of the vehicle”.

These parts of the vehicle are excluded from the insurance included in the rental. The deductible will not apply and you will have to pay for the full repairs.

Case #4: “I damaged the bodywork of a utility”.

In the case of a utility, the logic remains the same except for one case. Indeed, if you have scratched the upper part of the vehicle, above the windshield and / or on the roof, the agency may charge you additional fees that may be added to the non-return of the deposit.

 

3) How much will the deposit be debited?

Theoretically, and unless your contract has specific clauses, the rental agency will charge you the repairs and will return your deposit once they are paid.

However, be careful, the agency must provide you with quotes for repairs. If you think that the bill is abusive, you have the possibility to call an expert.

4) Stripes on a rental car: what insurance to take to avoid unpleasant surprises?

Extended warranty damage: it offers you an optimal guarantee in case of damage on the vehicle, especially on the bodywork. It covers, among other things, the damage done under the body of the car or on the roof.
Collision insurance: it covers all the damage committed on the vehicle except those caused on the top or the bottom of the vehicle.

Franchise Redemption: This additional insurance allows you to reduce the amount of the deductible remaining at your expense in case of damage to the vehicle, including scratches. This additional insurance is billed by the renter in the form of an additional sum on the rental price (for example 7 euros per day and more on the rental price).
Payment by Prestige credit card: some prestigious cards such as Visa Premier, Gold or American Express bear the franchise redemption fee.

Our advice: If you pay for the car rental with a “Prestige” credit card (Gold, Premier, American Express …) it will be useless to take out additional insurance offered by your renter! Ask your bank about the warranty conditions it offers. Attention, the number of claims supported is limited to 2 per calendar year for a Visa Premier for example!

International travel requires much more planning than domestic travel when it comes to certain travel decisions. Renting a car is one of those decisions. Many destinations have great public transport and will fit your needs. However, public transport in Mauritius  doesn’t go everywhere or allow you to have the control over your itinerary as easily. But renting a car in Mauritius may mean high gas prices and driving on the left side of the road rather than the right.

When you rent a car in your country, the process will be much more simpler and not too much planning is required. Renting a car in Mauritius is different, not only because of language barriers, but the need to be aware of the completely different rules of the road. This is especially true if you are visiting a place you have never been before.

Look at your itinerary carefully, weigh the pros and cons, and then read some of the tips below if you plan on getting a rental car.

Research and Plan Ahead

1. The time to decide whether you’ll need a car on your trip abroad is before you go, not after you get there. You can make arrangements for a car through a travel agent or you can work directly with car rental companies that operate worldwide. Be sure to book beforehand the fee is set and can’t rise because of exchange rate changes.

2. If you’re planning to drive extra miles, a rental company will charge you extra for the privilege. The additional charges can vary greatly so shop around for the best rental car rate for this.

Prepare for International Driving

3. Get an international driver’s license. There is a fee involved, as well as an expiration date. Be sure to bring along any paperwork such as your insurance information.

4. Know your car insurance options. Look at your insurance policy, and find out if it covers an international car rental. Knowing this ahead of time, decide whether to accept or decline the coverage the car rental company offers you. Even if you have your own car insurance, consider accepting the additional insurance if it offers additional coverage as you may be driving on the other side of the road, with unfamiliar traffic laws, and around other drivers that drive “differently” than you’re used to.

5. Many cars in other countries come standard, which means a manual transmission with a stick shift and no air conditioning. If you want an automatic transmission, air conditioning, or any other luxuries, you will be charged extra. Take into account the number and size of your suitcases and determine the size of the car you need based on trunk space. Make sure you’re specific as to what you want so there are no mistakes when you show up at your destination to pick up your car.

If you choose to get a car rental for your international vacation, make some arrangements ahead of time, and reserve one in advance of your trip. Determine where you will be driving and what extras you want. Finally, get an international driver’s license and make sure you’re fully covered.

You rented a car from a professional renter and you ran into difficulties? The car category did not match your request, you broke down or the vehicle failed, the rental company refuses to return all or part of the deposit? What are your recourse and how to file a claim.

2 cases: claim before or during the rental

A dispute at the moment of taking control of the vehicle:
If you notice that the car does not correspond to your request (category, model, etc) or that it presents degradations which are not mentioned on the inventory of fixtures, ask that these points be corrected even before taking possession of your vehicle or feel free to file a claim for compensation. A lessor is subject to legal obligations, he must:

  • to provide you with a vehicle in good working order
  • give you a rental contract in which appears the status sheet of the vehicle and the various observations such as scratches, malfunctions …

Note: the clauses stating that the tenant takes the vehicle “in good working order and bodywork” or in “perfect state of maintenance” are abusive, simply because you will not have time to check at the time of taking charge of the car.

Litigation during the rental of your vehicle: In case of breakdown or accident during the rental period:

Contact your rental company or the assistance company indicated in your contract immediately. They will give you directions. Attention, if you go to a garage yourself or use a convenience store not indicated by your rental, the costs could be your responsibility.

Carefully complete the report: the reimbursement of repair costs (within the limit of the deductible) will be borne by the person responsible for the accident.

Note: You have a legal period of 5 days to inform the rental agency in case of accident and a delay of 48 hours in case of theft.

Case of an immobilized vehicle: the renter will have to compensate you for expenses related to your immobilization such as the expenses of lodging for example: provided that the renter or his company of assistance has given you his preliminary agreement.

In case of damage or scratches on the vehicle

– If no third party is identified: you will be considered liable for damages. You will then be required to pay the repair costs up to the amount of the deductible.

Note: the agency must provide you with quotes for repairs. If you think that the bill is abusive, you have the possibility to call an expert.

How to file a claim with the car rental company

Car rental claim

Good To know: You will not be able to put in place a procedure of complaint to recover all or part of your deposit that after restitution of the vehicle near the company of hiring.

The claim form

Gather all the documents you will need: your rental contract, the statement in the event of an accident, your bank statements in the event of a charge to you. Then ask for a claim form from the rental company.

Repayment periods

The protest procedure is then started. Depending on its outcome, the rental company will reimburse you within a period of up to 8 weeks.

If the classic claim procedure does not succeed.

You can then set up:

the amicable conciliation of the dispute: you will address to your renter an express request by mail of refund of the deposit.
Amicable and judicial procedures: if this first step is not successful, you can then send a letter of formal notice by registered mail with acknowledgment of receipt to settle the dispute amicably.